Customer Service Agent - French speaking - MALTA

Job Functions

Acquiring a good understanding and knowledge of poker as well as the tools used.
Assisting our customers with financial, functional and technical problems and enquiries to closure.
Working rotating shifts or specified hours to handle the daily customer support workload.
Being up-to-date with promotions, competitions and special offers that we promote to our customers
Creation and maintenance of standard responses to frequently asked questions and upcoming situations.
Reporting of urgent matters such as downtime and multi-user problems to third parties, Team Lead and the Customer Services Director.
Requesting assistance with requests that one is not able to solve him/herself and escalating where necessary.
Assisting the Risk & Fraud and Finance Departments with fraud checks and processes.
Assisting the Team Lead, the Customer Services Director and Product Managers in marketing campaigns conducted through email, telephone, the website, or any other type of media.

Qualifications and Experience

Proven experience in a Customer Service environment
Experience in working in a co-operative team environment

Skills/Competencies Required

Written and spoken French skills at native level
Excellent verbal, written and interpersonal communication skills
Good Poker skills and knowledge
Excellent computer literacy skills, especially in web-based applications
Strong administrative skills, with attention to detail
A keen interest in iGaming or a willingness to learn
Customer Service focused
Results and target focused
Strong sense of initiative
Reliable
Team player
Enthusiastic
Confident
Committed
Patient

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