Pubblicato in Olanda forum
Ciao a tutti cerco lavoro in Olanda Urgentemente se qualcuno di voi potrebbe aiutarmi ne sarei immensamente riconoscente. Grazie a tutti ! Gero
hello
pubblicato da SVEVA KARLITZKY in Olanda forum
Hello Alex,
do you know if Booking.com is still looking for some employes?
Thanks
Sveva
bookig.com
pubblicato da Alex Carioca in Olanda forum
Customer Care Employee - Italian
Tracking Code
1717-006
Job Description
As a customer care employee you will report to a Team Leader in customer care. We are looking for Italian speakers to join our team the 24th of October.As a customer care employee you are responsible for handling pre- and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.
Main Responsibilities:
Handle pre and post reservation inquiries by phone, e-mails and fax;
Handle sales requests by phone and e-mail;
Modify, change and/or cancel existing reservations;
Outbound calls to hotels/guests to arrangement special requests;
Liaison between guest and hotel to resolve complaints;
Manage relationships with hotels by providing high levels of customer service and account management support.
Required Skills
Excellent communication skills;
Excellent commercial selling skills;
Problem solving;
Experience with internet and hotel industry;
Sense of responsibility;
Independent and customer friendly.
Requirements:
Our ideal candidate is fluent in English and Italian;
MBO level or higher;
Available Full-time (40hrs) and flexible in your schedule.
What Booking.com will offer You!!!
A gross salary of EUR 1.700,- based on 40 hours;
International working environment;
Convenient office location in the center of Amsterdam;
8% holiday money paid in May of every year;
26 holidays per year on full time bases;
Monthly Bonus Plan 12% of your salary, based on set targets;
20% Premium pay for hours worked after 7pm;
60% Premium pay for hours worked on the Weekend;
80% Premium pay for hours worked after 7pm on the Weekend;
Travel Allowance.
Interested? Please upload your CV + MOTIVATION letter!Required Experience