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Job Opportunity - German Customer Support Agent

Veröffentlicht in Gibraltar Forum

GERMAN speaking Customer Service agent needed for a fantastic iGaming career opportunity in Sunny Gibraltar! The role is a great opportunity to embark on a career within an industry that promotes a fun, casual but hard working team/office environment. - PREFERENCE TO CANDIDATES IN GIBRALTAR OR SOUTH OF SPAIN

• Provide the highest level of support to our members via email, phone and live chat on a range of issues; such as game enquiries, helping with deposits, cashing out of funds etc.
• To maximise member retention through promotion of various events, activities, bonus offers etc.
• To maximise revenue opportunities by offering relevant deposit methods
• Translations for the Support Department, and any other department in the company as required
• Outbound projects as required
• Testing of new games, products and software as required
• More experienced MSRs may be asked to assist with the mentoring of new members to the team

Technical Skills - Required
• Good knowledge of MS applications including MS Outlook
• Internet experience and awareness
• Good typing skills

Knowledge and Experience
• Customer service experience
• Online gaming experience would be desirable

Person Specification
• Excellent written and oral communication skills
• Good interpersonal skills
• Confident Oral Communicator
• Able to show empathy
• Strong Team Player
• Patient and Diplomatic

SEND YOUR CV TO [...]. Know someone? Refer a friend and you may win a refer a friend bonus of 250eur.

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