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    posted by  in Brazil forum 

    Hi Dan,
    Hopefully your friend has now received her package or the parcel has been returned to source. Sometimes a small fee is required to be paid (R$10) to the postal service to release the package. This bill can be found online. As you would expect from Brasil there is no hard or fast set of rules as public services are a complete mess but this sometimes is a solution. Ultimately your package is insured by the courier service but everything is still a headache. Boa sorte,

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