DU SERVICES ARE BAD. MY EXPERIENCE WITH DU--AWFULL! BLACKLIST IT. THE WORST COMPANY--DU
posted by Deleted user in Dubai forum
I have issues with Du every second day. Latest: they send me a message every day as """we do not have any ID registered for u, pls, come to us.... otherwise, we will stop your services"""...which is absolutely impossible as One CAN NOT buy a SIM-card, activate Internet-account for the flat, without a valid ID, proviing UAE-residence...
Every , EVERY, EVERYYY month I have problems with internet , wihch is provided by DU (unfortunately can not changhe it to Etisalat as enitre buildign is in DU-terriotory)... first they increased my standard account (250 kb) to smth like 1, 5 MB.. it took me 5 months to prove I didn't order the Upgrade...the answer was alwasys same---- BUT IN our system it shows that U asked for upgrade....Only when I threatened them to open the case, they changed this system....however, despite any promisses, that the extra-balance would be returned to same account for any future payments,--it never happened...and 1 day I found out myself without Internet (which is a HUUUGE problem for me, as I am working from home).... I took me 10-- TEN days to get Internet back. Note::: there was NO outstanding payment, just another -system mistake--......
DO NOT EVER MAKE Payments for DU from their web-site--self-care... I did it few months...and then had to bring confirmation from the Bank from my Credit Cards, that they DID receive the payment...as again, it was not in their system......
This is the worst SERVICE of all services possible in DUBAI.... I can not stop cursing them, cause they are STEALLING hours and hours of my time EVERY DAY...cause every day--a new problem comes up... BAD, APPALENT, AWFUL, PAINFUL EXPERINECE WITH DU....