Customer Contact 2016, Europe: A Frost & Sullivan Executive MindXchange

Jun
13

) — ()

Royal Olympic Athens Hotel

Athanasiou Diakou 28, Athens, Greece Map

Customer engagement is the next wave of innovation. Customer service is a critical competitive differentiator in today's business environment and a strategic lever in moving from a commodity to market leadership. The contact centre is perfectly positioned to elevate its corporate role as a driver of this transformation. To deliver customer satisfaction that drives growth and revenue, customer service and customer call centres must deepen the level of customer engagement in an omni channel world and do it efficiently and effectively. Call centre, automated and online self-serve, chat, mobile, social, and video channels are all opportunities to leverage technology to raise the bar on service and create a unique brand experience and identity. Agents will handle increasingly complex calls and need to be engaged and empathetic in order to nurture the customer relationship. Modern customer service software and technology needs to be in invested in, and best practices and processes need to be in place.

We know you are busy and face increasing challenges in meeting constantly evolving customer expectations. We want to help you and have designed our 10th Anniversary Customer Contact 2016, Europe: A Frost & Sullivan Executive MindXchange as a unique platform for you to collaborate with fellow participants and generate ideas and insights you will not get anywhere else. It's a spark of inspiration drawn from Europe's great minds in customer contact, customer care, customer service and satisfaction, customer experience management, call centres, and operations. Join us in Athens and get concrete take-aways to immediately act upon when you return to your day to day reality.

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