Customer Experience Management in Telecoms European Summit
Whether you're interested in improving customer lifetime value, reducing cost-to-serve or digitally transforming your products and services to uncover the next big commercial opportunity, don't miss the chance to unite with 150+ of the telecoms industry's customer experience gurus to discuss how to remain one step ahead in this rapidly consolidating market.
Are you responsible for commercial or enterprise business?
Because we cater for both!
Whether you are your country's most established provider or a brand new market entrant, benefit from more opportunities to collaborate and innovate than ever. To take the next step in your customer experience evolution, make sure you uncover the secrets behind:
- How Bouygues Telecom and Proximus have moved from 'multi' to 'omni' to deliver seamless experiences across all channels via digital transformation and process standardisation
- How JT Global have moved from 'CEM programs' to 'customer-centricity' to deliver long-term value for customers via continuous process improvement and enterprise-wide engagement
The B2B stream provides your one and only opportunity to mix with your peers exclusively in the B2B sector and discuss how the telecoms industry can truly win over the business market.
Category: Conferences | Engineering and Technology | Telecoms
Package Options For Fixed, Mobile and Cable Operators, and MVNOs from: EUR 1299
Solution Providers and Consultants from: EUR 2599
Speakers: Milan Ruzicka, VP B2B Marketing, T-mobile Nederland, Eric Vernier, Digital Centre of Expertise Director, Vimpelcom, Carmine Muscariello, Customer Experience Director, Bouygues Telecom, Jean-Marc Balquet, Director of Customer Analytics, Orange, Nanda Hauet, Director Voice of the Customer, KPN