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Swedish / Norwegian / Finnish native speakers

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Teleperformance Hellas, a global leader in Customer Relationship Management, in cooperation with the largest multinational company worldwide within the IT services, is recruiting for full time (8 hours) agents to join the Swedish / Norwegian / Finnish speaking teams (working hours are between 9 am – 10 pm) in Athens, GREECE.

Swedish / Norwegian / Finnish INBOUND CALLS AGENT

You will be working for one of the best known, largest and most well respected multilingual Contact Centers in the country. Employing several thousand people across the world, it has offices in well over 47 countries, and handles more than 20,000 telephone based customer service projects every year on a global basis.

Mission
• To receive calls and provide technical support in Swedish or Norwegian or Finnish using the chatting applications or answer inbound calls.

The Job
• Receiving and making inquiries answer inbound calls within a busy customer service team
• Acting as the first point of contact for all Swedish / Norwegian / Finnish speaking clients
• Pro-actively respond to customer queries in Swedish / Norwegian / Finnish and English via inbound calls
• Data input and information management
• Liaise with the team leader to resolve any customer complaints/issues

This is a project based environment and there are real opportunities to develop within the role and also within the company itself

Prerequisites
* Graduates of High School, Colleges, Foreign Universities
* Native Swedish or Norwegian or Finnish
* Fluent English (Proficiency level)
* Excellent Knowledge of PC (hardware, software, internet)
* Excellent communication skills, strong team spirit, passionate about customer services

The Company Offers
* Full Relocation Package (includes flight + Up to 2 weeks + hotel accommodation + mobility).
* Induction (full time/2 weeks duration) and Ongoing Training
* Great company benefits (activities, discounts, vouchers,...)
* Greek lessons
* Modern, Multicultural and Pleasant Working Environment (casual dress code!)
* Career Development Opportunities

Interested, please send your CV to: [...] with the job ID: JLNORDICS in the subject line

http://www.teleperformance.gr
http://www.youtube.com/watch?v=G0jtd_JKlO8

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