Poslané v Fórum Holandsko
Ciao a tutti cerco lavoro in Olanda Urgentemente se qualcuno di voi potrebbe aiutarmi ne sarei immensamente riconoscente. Grazie a tutti ! Gero
hello
zaslal SVEVA KARLITZKY v Fórum Holandsko
Hello Alex,
do you know if Booking.com is still looking for some employes?
Thanks
Sveva
bookig.com
zaslal Alex Carioca v Fórum Holandsko
Customer Care Employee - Italian
Tracking Code
1717-006
Job Description
As a customer care employee you will report to a Team Leader in customer care. We are looking for Italian speakers to join our team the 24th of October.As a customer care employee you are responsible for handling pre- and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.
Main Responsibilities:
Handle pre and post reservation inquiries by phone, e-mails and fax;
Handle sales requests by phone and e-mail;
Modify, change and/or cancel existing reservations;
Outbound calls to hotels/guests to arrangement special requests;
Liaison between guest and hotel to resolve complaints;
Manage relationships with hotels by providing high levels of customer service and account management support.
Required Skills
Excellent communication skills;
Excellent commercial selling skills;
Problem solving;
Experience with internet and hotel industry;
Sense of responsibility;
Independent and customer friendly.
Requirements:
Our ideal candidate is fluent in English and Italian;
MBO level or higher;
Available Full-time (40hrs) and flexible in your schedule.
What Booking.com will offer You!!!
A gross salary of EUR 1.700,- based on 40 hours;
International working environment;
Convenient office location in the center of Amsterdam;
8% holiday money paid in May of every year;
26 holidays per year on full time bases;
Monthly Bonus Plan 12% of your salary, based on set targets;
20% Premium pay for hours worked after 7pm;
60% Premium pay for hours worked on the Weekend;
80% Premium pay for hours worked after 7pm on the Weekend;
Travel Allowance.
Interested? Please upload your CV + MOTIVATION letter!Required Experience