As it should be and then the reality.
posted by Christopher Noonan in United Kingdom forum
The following 2 Laws are not a “guide” “hint” or “suggestion”, BUT, 2 Laws that govern the sale of Timeshares in Spain.
Ley 4/2012 Artículo 7. Publicidad.
(2) En toda invitación a cualquier acto promocional o de venta en que se ofrezca a un consumidor directamente alguno de los contratos regulados en esta Ley, deberá indicarse claramente la finalidad comercial y la naturaleza de dicho acto.Law 4/2012 Article 7. Advertising.
(2) Any invitation to any promotional event or sale that is offered to a consumer directly any of contracts governed by this law, shall clearly indicate the commercial purpose and nature of the Act.E.U. DIRECTIVE 2008/122 Article 3. Advertising.
(2) Where a timeshare, long-term holiday product, resale or exchange contract is to be offered to a consumer in person at a promotion or sales event, the trader shall clearly indicate in the invitation the commercial purpose and the nature of the event.In reality, this is what you are more likely to hear from the VPR (OPC, Kids on the street).
“I work for the Local Council promoting tourism”.
They DO NOT WORK FOR THE LOCAL COUNCIL/TOURISM BOARD. They are employed by the company. They are (probably, because not all OPC,s are) licensed by the local council, however, this is only the first lie (breach of the 2 Acts) you will encounter that day. More will follow on this subject.
You will then be “scratchcarded” and guess what, you win the super duper 1st prize (almost certainly a 10 euros mobile phone). Now watch the OPC/VPR do cart wheels coupled with large bursts of energy as they dance their previous night’s excessive intakes from themselves. Those of you reading this will have no doubt seen this in operation a number of times.
The VPR/OPC will then tell you “just say yes to everything the girl says in reception, you only have to stay 20/30 minutes to get the gifts”.
During my time at Anfi Del Mar, the reception staff were and probably still are, on a bonus for every client they “check through the reception”. They will half-heartedly “go through the motions”. It’s not in their own best financial interests to block a guest from taking the presentation.The guests are then collected from the reception by a Sales Representative.
At some stage, whether this be 20 minutes or more, some guests will say they want to collect their prizes and leave. It is then the Sales Representative informs the guests they have agreed with the reception staff to take a 90 minutes presentation in order to qualify and collect their gifts. This causes a lot of anger and aggravation with some guests.
In fact, I was approached by the Sales Director from Anfi Del Mar on Thursday 9Th July 2015, and he asked me to put a report in regarding issues and incidents with guests. I submitted an email to the Sales Director that evening. The email I submitted refers to 2 incidents. The first incident I referred to was a client who had been brought in by a representative from a major tour operator/holiday company (will be explained in more detail at a later date). The second incident I referred to was a client who had been brought in by a VPR/OPC on Monday 6th July 2015. The guest on this occasion had thrown their gifts in my direction and stormed off saying (with expletives) that he was going looking for the VPR/OPC and referencing violence towards the VPR/OPC.
My email also quoted to the Sales Director, at least 80% of the clients have no idea what they are attending, although some of them have their suspicions of a Timeshare presentation.
During my time at Anfi Del Mar, I also witnessed a good number of incidents involving guests and other Sales Representatives in and around the reception area.